Information - Policies
We are by appointment only - This is to avoid a what seems to be
an all to common practice in the industry of over promising and under-delivering.
*Note: No deposit if applicable is expected until your project is ready to start.
Re-Work - We will fix anything that breaks or is defective or not
done to your supplied specs. If they fit your specs and it turns out you are
dissatisfied, We will make changes, but the hourly rate still applies. Since we
are appointment only, the time to make your dissatisfaction known is before final
delivery of the product. If you wait until after it has left the shop it will fall
to the back of the line. This is to avoid inconveniencing customers with set appointments.
This does not apply to errors on our part. Those will be made priority and fixed accordingly.
Custom Fabrication - Estimates are rarely given for custom one-off fabrication.
This is because custom work is simply that, CUSTOM. If it has never been done by us or
we have no specs to work with, there will be more time and material spent. Which in turn
means more money.
If this is an issue you are not comfortable with, we understand, but is the nature of the business.
Specs - For custom work, we prefer to have specs, as this lessens any chance for confusion.
Specs that are considered acceptable are CAD Drawings, a picture of a part with dimensions, or
an existing part.The following specs would be considered unacceptable.
If you just have an idea, it is best to come in and sit down with us to make your vision into
a custom part.